Comprehensive Reporting

The team at Sterling will work directly with your company to customize protocols and job profiles to tailor our services to meet your company’s needs.

By working closely with you, we are able to maximize the efficiency of screening and injury care for your company to produce the most favorable outcomes on all cases. You can expect the following:

• Return to work status on a secure website, emailed, faxed or phone to the employer with 24 hours
• Dictated medical reports available within 24-48 hours
• Coordination with employers on all referrals
• Support of employer’s return-to-work policy
• Immediate access to Urgent Care services
• Flexible scheduling and walk-ins welcome

Because our team works exclusively with businesses, we offer many advantages over alternative care options, including:

• Case management
• Free negotiations
• Greater cost savings
• Effective management of Worker’s Compensation cases
• Quicker return to work
• Injury management and Urgent Care

When your employees get injured on the job, we know that you want them to receive quality medical care immediately. Whether they need treatment for minor on-the-job injuries or major medical intervention for serious injury, our skilled, caring and professional staff is here to provide the quality medical care employees deserve.

Our team is equipped to provide prompt medical attention for most work-related injuries on a walk-in basis, including:

• Lacerations
• Back injuries
• Respiratory injuries
• Eye injuries
• Fractures.
• Contusions and abrasions
• Burns
• Sprains and strains
• Chemical exposures

Sterling Urgent Care walk-in-clinics are open 12 hours per day, 6 to 7 days per week for more serious medical issues or injuries that may occur after hours or on the weekend.

The Occupational Medicine Program works closely with Sterling Urgent Care to provide next-day follow-up and coordination of services.

We understand that injured workers can represent significant financial loss as well as loss of productivity to employers, so our staff will work together as a team to coordinate efforts to expedite treatment and recovery.

Case Management

When your employees get injured on the job, we know that you want them to receive quality medical care immediately. Whether they need treatment for minor on-the-job injuries or major medical intervention for serious injury, our skilled, caring and professional staff is here to provide the quality medical care employees deserve.

Our urgent care centers are equipped to provide prompt medical attention for most work-related injuries on a walk-in basis, including:

• Lacerations
• Back injuries
• Respiratory injuries
• Eye injuries
• Fractures
• Contusions and abrasions
• Burns
• Sprains and strains
• Chemical Exposures

Sterling Urgent Care centers are open 12 hours per day, 6 to 7 days per week for more serious medical issues or injuries that may occur after hours or on the weekend.

The Sterling Occupational Medicine team works closely with Sterling Urgent Care clinics to provide next-day follow-up and coordination of services.

We understand that injured workers can represent significant financial loss as well as loss of productivity to employers, so our staff will work together as a team to coordinate efforts to expedite treatment and recovery.

An important aspect of the program is appropriate Case Tracking of the injured worker. The worker’s case must be handled to ensure that all Worker’s Compensation forms, authorizations, documentation, consults, referrals, and follow-up are completed in a timely fashion.

Communication with the employer is a vital component of case tracking. We offer employers the option to access their employees’ medical reports through a secure portal. Through the portal, the employer will be able to see real-time documentation of each visit. If an employer chooses, they can continue to have written rerports mailed, emailed or faxed.

Login to the employer portal here. Contact Sami Evans to set up your Employer Portal: sevans@sterlingm.net or 1-435-265-6574.

Components of case tracking include the following:

• Overview of Case Management and Post-Injury Response
• Prompt evaluation, treatment and/or referral of work-related injuries
• Timely communication and feedback

The communication between Sterling and the employer starts when an injury is identified by the employer and reported to our team.

The Case Manager will follow the injured employee through all the evaluation processes in the Urgent Care and facilitate any appointments to specialists if needed.

Further, the Case Manager:

• Facilitates the employee’s care through respective treatment.
• Compiles all necessary data for the employer.
• Gives aftercare instructions to the employee with appropriate follow-up when necessary.
• Contacts the employer’s representative with an employee status report and recommended work restrictions.
• Sends a report to the employer that can be used to facilitate filing a claim. Patients can view their health records here.
• Summarizes the individual cases and makes recommendations for case resolution.
• Reports all findings to both the employer and the insurance carrier.

Role Expectations and the Case Manager

Each Case Manager will become acquainted with:

• Contact person
• Type of products
• Worker’s Compensation experience
• Specific risks within the work environment
• Special needs for medical surveillance programs
• Temporary work assignment availability
• Polices regarding work-related injuries
• Company preference regarding feedback from the Sterling Occupational Medicine Program

The Case Manage will follow through until the client refuses therapy/treatment, returns to full duty or has their Worker’s Compensation claim denied.

Documentation of all interactions will be provided through a secure site for employer access to the electronic medical record.

The Case Manager will work with the employer to establish goals for each case. The goals will be reviewed and re-evaluated on a weekly basis by the Case Manager.

The Case Manger will seek Company feedback and worksite visits will be conducted periodically for clients.

Contact Us to Learn More